Digital guide orders
Everyday Plate guides are downloadable digital files. Please review the bundle description before purchase. If you have trouble receiving or opening your files, contact support and we will help restore access.
7-day money-back guarantee
Not happy with the guides? Email us within 7 days of your purchase and we will refund your full payment after a quick review of your request. Please tell us briefly what didn’t work for you. Please include your checkout email or Razorpay payment reference so we can find your order. Refunds go back to the original payment method.
पसंद नहीं आया? Purchase के 7 दिन के अंदर हमें email करें, छोटा सा review करने के बाद पूरा पैसा वापस मिलेगा। बस बताएं कि आपको क्या पसंद नहीं आया।
Other refund situations (any time)
- You were charged more than once for the same order.
- Your payment succeeded, but the download or delivery email is missing or inaccessible and we cannot resolve the problem.
- You believe a payment was made without your authorisation.
Send your request as soon as possible to abhinav@agnitomedia.com. Include the checkout email, payment date, amount and Razorpay payment/order reference. Never send card credentials or UPI PINs.
Review and processing
We will review the payment and delivery records and reply by email. If a refund is approved, it will be issued through the original payment method where possible. The time it takes to appear depends on the bank or payment provider. We may ask for information needed to identify the transaction.
Your legal rights
This policy does not remove any rights or remedies available to you under applicable consumer law. Where a legal requirement gives you a refund or other remedy, that requirement applies.