My Everyday Plate sells digital guides with Indian recipes, meal-planning ideas, snack suggestions, and food ideas for families managing diabetes. This policy explains what information is handled when you browse the website, contact us, or buy a guide.
1. Who this policy covers
“My Everyday Plate,” “we,” and “us” refer to the person or business that operates this website and sells its digital guides. This policy applies to visitors, customers, and people who contact us through the website or the contact details below.
2. Information we collect or receive
The information depends on how you use the site. The current website and checkout may handle:
- Checkout details: the name and email address you enter, the guide or add-on selected, and the order amount.
- Payment and order records: an order reference, payment-provider identifiers, payment status, amount, currency, and timestamps used to create and confirm your purchase.
- Phone or billing details: the website form asks for your name and email. Razorpay may separately request a mobile number and billing or payment details in its payment interface. After payment, our webhook can receive and save the phone number Razorpay returns as the transaction contact.
- Messages to support: information you choose to include when you contact us about an order or download.
- Technical information: our hosting provider may process IP address, browser and device details, requested pages, timestamps, and security or error logs to serve and protect the site.
3. Payment processing
Checkout uses Razorpay to create and process payments. The website sends the information needed to create an order and confirm its status. Payment credentials such as card details, UPI PINs, and banking passwords are entered into Razorpay’s payment interface and are not fields in our own checkout form. Razorpay handles payment data under its own terms and privacy notice. We receive payment confirmation and transaction identifiers needed to fulfil and support the order.
4. Guide access and delivery
After a confirmed payment, the current website provides a secure download page and sends an order-specific download link by email through Brevo when email delivery is configured. The link is unique to the order, so keep it private. The code reviewed for this policy does not send guide links or files through WhatsApp. A phone number requested by the payment provider is used for payment processing; it is not evidence that WhatsApp delivery is enabled.
5. How we use information
We use relevant information to:
- create and confirm orders and payments;
- provide access to purchased guides and send transactional delivery email;
- respond to order, payment, privacy, or download questions;
- maintain and secure the website, investigate errors, and prevent misuse or fraud; and
- keep records needed for accounting, dispute handling, and applicable legal obligations.
We do not use checkout information to make medical decisions about you or your family.
6. Cookies, analytics, and advertising
My Everyday Plate uses Meta Pixel (dataset ID 1128537119760142) on the homepage, checkout, order-confirmation, and public information pages only after you choose “Allow optional tracking” in the cookie notice. If enabled, the Pixel sends a PageView event and Meta may receive the page URL, browser, device, and cookie or similar identifier information to measure visits and advertising performance. Because the site discusses food guides for families managing diabetes, Meta may infer health-related interests from pages visited or their content. We do not intentionally add checkout fields, payment credentials, or health details to Pixel event parameters. The website does not currently send Purchase or other custom conversion events. Choose “Decline optional tracking” to prevent it from loading, or use “Cookie settings” at any time to change your choice. Meta may process information under its own terms and may process it outside India. The website also loads fonts from Google Fonts on the homepage and policy pages; checkout uses Razorpay’s payment interface and script. Hosting, security, font, and payment services may use their own cookies or similar technologies under their notices.
7. When we share information
We share information only as needed to operate the site and provide the guides, including with:
- Razorpay for payment initiation, processing, and confirmation;
- Brevo for transactional delivery email when configured;
- Hostinger and other infrastructure or security providers that host, maintain, or protect the website; and
- professional advisers, authorities, or other parties if reasonably necessary to meet a legal obligation, protect rights, or handle fraud, safety, or disputes.
When you allow optional tracking, Meta may receive the page and browser information described above. We do not intentionally include checkout fields, payment credentials, or health details in Pixel event parameters. Meta may infer interests from pages visited, as described above. Service providers may process information under their own terms and instructions.
8. Retention and deletion
Order records are kept in private server storage to support downloads, payment reconciliation, customer support, fraud prevention, disputes, and record-keeping. We do not currently publish a fixed retention period. We keep information only for as long as it is reasonably needed for those purposes or required by law, then delete or de-identify it where appropriate. A deletion request may not remove information that must be retained for a legal or accounting purpose.
9. Security
We use reasonable technical and organisational measures intended to protect information, including private server-side order storage, access controls, HTTPS, and payment processing through a specialist provider. No website, transmission, or storage system can be guaranteed completely secure. Please keep order-specific download links and account or payment credentials private, and contact us promptly if you believe an order link has been exposed.
10. Your requests and choices
You may contact us to ask what personal information we hold about an order, request correction of inaccurate details, ask for deletion, or raise a privacy concern. We may need to verify that a request relates to you. We will review and respond subject to applicable law, other people’s rights, and record-retention obligations. Where consent is the basis for a particular use, you may ask us to stop that use; this does not undo processing already carried out or prevent processing that the law permits or requires.
If we cannot resolve a privacy complaint, you may have additional remedies under the laws that apply to you. We will provide information about any relevant grievance or regulatory route when responding, where applicable.
11. Children’s privacy
The website and checkout are intended for adults purchasing guides for their families. We do not knowingly ask children to submit personal information. If you believe a child has provided information to us, contact us so we can review the request and take appropriate steps.
12. Third-party websites and services
Payment, email, font, and other third-party services may link to or provide their own pages. We do not control their websites or privacy practices. Review the relevant provider’s notice before submitting information to that provider.
13. Processing outside India
Some service providers may process information on infrastructure located outside India. We have not verified the processing locations for every provider or account. Where cross-border processing occurs, it is subject to the provider’s arrangements and applicable legal requirements.
14. Changes to this policy
We may update this policy when the website, checkout, delivery method, or applicable requirements change. The effective date at the top will show when the current version was prepared. Material changes should be clearly brought to customers’ attention where required.
15. Privacy contact and complaints
For privacy questions, access or correction requests, deletion requests, or complaints, contact:
Privacy email: abhinav@agnitomedia.com
India’s Digital Personal Data Protection Act, 2023 and its Rules have phased commencement. This policy describes the site practices we could verify in the project files; it is not a certification of compliance. The website operator should review the current provider and delivery arrangements, retention schedule, complaint-handling process, and provisions in force periodically.